Whilst you may be getting a very good system from the large retailers, the support you get with it, is not always as good as they advertise it. Mostly, you would find that the support takes the form of an automated response or support over the phone. This may be fine for more experienced users, but for the new user, it can be very confusing. Our support is first hand and personal, our technicians will call at your house/workplace and take you through the problem from start to finish*. All of the Full systems that we supply are covered by a 12 month on site service warranty**.